Terms of service

TERMS & CONDITIONS

General Terms and Conditions for Goods of Purchase and Sales Contract for Non-Business Customers of REVI webshop (www.revistudios.com)

Due date: 7th of June 2018

1. IMPRESSUM

Service Provider: Rédey Viktória Desirée e.v.
Headquarters: 1118 Budapest, Muskotály Street 23
Official representative: Rédey Viktória Desirée, General Manager
Registry number: 52094893
Tax number: 68680846-1-43
Customer service address: 1118 Budapest, Muskotály Street 23
Customer service email address: hello@revistudios.com
Non-business customer/user: any natural person or company not registered as a wholesaler company.
Service provider & copyright: Rédey Viktória Desirée e.v.

2. GENERAL TERMS

Service Provider’s product catalogue on the webpage www.revistudios.com featuring gold-plated jewelry products sold by Service Provider (for further reference webshop). With the act of placing an on-line order via the webshop, a contract of purchase takes place between the Customer (for further reference Customer) and Service Provider in accordance with the terms and conditions of present interpretative document.
Customer at the time of placing an order accepts the General Terms and Conditions for Goods Purchase and Sales Contract.
Service Provider is entitled to unilaterally alter the present General Terms and Conditions for Goods Purchase and Sales Contract, which enters into force after being published on the webpage www.revistudios.com and Customer is bound to accept its terms and conditions after placing the first purchase order that follows their publication.

3. PURCHASING PROCESS

Customers may start a purchasing process without registration on www.revistudios.com. The Purchase Contract comes into force between Rédey Viktória Desirée e.v. as Seller and Customer as Buyer.
Service Provider is solely responsible for the orders placed on the www.revistudios.com webpage, recognizably identified with the logo and data of identification of Viktoria Desirée Rédey E.V., via the Internet catalogue and confirmed by Service Provider.
Customer exclusively agrees that the product catalogue available through the webshop of Service Provider does not qualify as proposal for a definite purchase contract.
The product images displayed in the webshop are created and owned by Service Provider as intellectual property. Customer agrees that the product images are to be considered as samples. Customer accepts that Service Provider takes no legal responsibility for possible differences between the image of a product and the actual product itself.

4. SHIPPING METHODS

Customer may choose between the following shipping methods:

A) STANDARD SHIPPING HUNGARY
We are shipping within Hungary via the MPL postal courier service (Hungarian Post).
Under 30.000 HUF order value: 1.250 HUF shipping costs
Over 30.000 HUF order value: FREE SHIPPING
Delivery time: 2-3 business days

B) EUROPEAN SHIPPING

We are shipping to almost everywhere in Europe (check the shipping list below*) via the MPL postal courier service (Hungarian Post).

Under 37.000 HUF (≈ 120€) order value: 2.400 HUF (≈ 7,60€) shipping costs
Over 37.000 HUF (≈ 120€) order value: FREE SHIPPING
Delivery time: 3-5 business days

*European countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

5. PAYMENT METHODS

Customer may choose between the following payment methods:

A) CREDIT CARD
We are accepting VISA Card, Maestro/Master Card and American Express. Our payment provider is SimplePay to ensure the safest payment during transaction. After concluding the purchasing process, give your bank account number and click on “Pay”. We receive your order immediately and you receive an email of confirmation.
B) PAYPAL
When using PayPal, you must create an account and register in the PayPal system in order to be able to pay just like you would with any credit card. At the same time, you click on “Pay”, we receive your order immediately, while you receive an email of confirmation.
C) CASH ON DELIVERY (ONLY FOR HUNGARY) / UTANVÉT
If you live in Hungary and don't want to pay in advance you may choose cash on delivery. In that case you will pay the delivery price and the shipping cost in cash to the courier when receiving the parcel. Please note if your delivery address is outside of Hungary and you choose this payment method we are forced to cancel your order.

6. CONFIRMATION OF ORDER

Once the order is terminated the customer receives an automatic system order confirmation email. Once the order is prepared and sent by the Service provider, the customer receives a second confirmation email with a dedicated tracking number to its parcel. To note, after Customer receives the email of confirmation, the items, payment and delivery methods and the time of delivery cannot be changed. If one or several items of the order are not available, Service Provider contacts Customer whereupon the Customer may decide to purchase substitute products or cancel the order.

7. PRICES

The prices displayed in the product catalogue and on the product sheet are the valid retail prices at the time of purchase, including VAT.
In case Customer places an order, Rédey Viktória Desirée e.v. is obliged to deliver the purchase in accordance with the terms and conditions of present contract, at the valid price at the time of ordering. The price is also included in the email of confirmation of your order. Both parties explicitly agree that the automatic system notification after order does not qualify as a binding legal agreement by Service Provider, and the automatic system notification is not considered as a declaration by Service Provider, therefore no contract of purchase between the two parties comes into force.
Customer’s offer of purchase may be accepted by Service Provider, ensuing the automatic system notification, in a document (email) of confirmation of purchase (for further reference confirmation). To note, after sending the confirmation of purchase, the items, payment and delivery methods and the time of delivery cannot be altered. Customer agrees to the terms and conditions above.
Customer accepts that the product prices do not include the delivery costs.
In case of discounted products, the sales offer lasts until given date or before the stock sells out.

8. LIABILITY, PAYMENT, DELIVERY

Service Provider is liable to deliver the products ordered on approval and confirmed by Service Provider to the address in the confirmation, including the delivery method selected by Customer.
If the confirmed order fails to be delivered as previously agreed on (e.g. the product is unavailable by the time agreed on or is permanently out of stock), Service Provider is bound to notify Customer via email or phone.
Service Provider is not responsible for any damage due to product shortage. Customer accepts the liability information provided by Service Provider.
Customer accepts that placing an order qualifies as a legally binding purchase offer (see 5/D). Customer agrees to the terms and conditions of present purchase contract and by failing to perform any promise that is part of the contract, Customer accepts to be liable for breach of contract.
The delivery costs – depending on the value of delivered goods and the destination - are displayed on the www.revistudios.com webpage. Customer agrees to the product delivery information provided by Service Provider.
Customer is bound to receive the delivery of the products confirmed and is obliged to pay the Service Provider the product price and/or the delivery costs defined in the order confirmation.
Upon receiving the order, Customer is liable to check whether the products delivered are identical with the products ordered, in terms of the quality and quantity defined by the terms and conditions of the purchase contract. Customer agrees to confirm the fact of product conformity and to perform quality and quantity revision by signing The Bill of Lading.
Upon receiving the delivered products, Customer acknowledges that the ordered products are marked as defined by the effective
Hungarian laws upon reception.
In case Customers fail to receive ordered products due to faults of their own, Customer agrees to refund Service Provider in terms of costs (delivery, packaging costs, etc.). In addition, Customer is bound to pay Service Provider the product price defined in the purchase confirmation as contractual penalty.

9. CONTRACTUAL EFFECT

Present contract, in case of non-business consumers, comes into effect in connection with purchases performed via the www.revistudios.com webpage.
Service Provider assigns an automatic order identification number to every valid order, defined in every email of confirmation sent to Customer. Customer agrees that only the orders identified with an order identification number are valid.
The confirmation of order occurs without delay but in maximum of 48 working hours. The purchase contract comes into effect after Service Provider confirms the order via email. In case the purchase confirmation does not occur within 48 working hours, Customer may contact the customer service via hello@revistudios.com.

10. COMPLAINTS & COMPLAINTS MANAGEMENT

If the product received is demonstrably damaged due to fault of Service Provider, Service Provider replaces it free of charge. Customer is liable to prove the exact time and the circumstances of damage, except if the effective laws do not define otherwise. If the product cannot be replaced the product can be returned and the purchase price is refunded without the delivery costs.
The replacement of the purchased item is possible only if Customer provides the original packaging and the attached documents of the ordered product. In case of products damaged during delivery, the written assessment of damage claims must be attached, in which the delivery service responsible for the delivery of the damaged product must acknowledge the damage caused. Customer agrees that Service Provider is not bound to manage any complaint without the written assessment of damage claims attached.
Upon receipt, Customer is bound to notify Service Provider within 14 working days after purchase of any quality complaint without delay, via email hello@revistudios.com. The Service Provider assesses the complaints received via hello@revistudios.com. e-mail within 30 working days and agrees to notify Customer via email or by phone in terms of the result of the investigation and any possible legal redress.

11. RIGHT OF CANCELLATION & RETURN POLICY

Customer has the right to cancel the purchase for a period of 14 working days upon receipt, without justification as regulated by the 45/2014 (II.26.) Government decree. The intent of cancellation must be declared by Customer via e-mail hello@revistudios.com.
If Customer has already worn the products (except trial at home), Customer may not practice their right of cancellation, as the product is not suitable for further sale.
In case of complaints or right of cancellation, Service Provider checks the products and the packaging for possible defects in every case.
Customer is also obliged to send back products in original packaging (dust bag and/or box) and eventual gifts with purchase. Only complete returns can be refunded.
Upon rightfully returned purchases, Service Provider is bound to refund Customer without delay but in maximum 30 working days after cancellation and the receipt of returned products.
The refund does not include the delivery costs and the return delivery costs of the products. Customer is bound to pay the delivery and the return delivery costs of the products. If the product is used, Rédey Viktoria Desirée e.v. may demand the full decompensation of any damage or devaluation due to improper use.
In case of legal debate, Customer may turn to the operative Legislative Body.

12. PRICE ALTERATIONS AND OTHER TECHNICAL ERRORS

Rédey Viktoria Desirée e.v. reserves the right to correct any obvious fault, typographical, numerical or editing error and the right to alter prices.
After confirming an order, Rédey Viktoria Desirée e.v. has the right to alter the purchase price of the ordered products only and solely if a new law (e.g. tax law) comes into effect in the period between the confirmation of order and the delivery date defined in the confirmation.
The products featured in the webshop are subject to availability and Customer agrees that Service Provider is not liable for incorrect price information due to any unexpected technical problems, through no fault of their own, occurring during the operation of the webpage. Rédey Viktoria Desirée e.v. reserves the right to terminate the distribution and sales of any product.

13. DATA SECURITY

The data security information of the Service Provider is available via https://revistudios.com/pages/privacy-policy. Data provision is voluntary and data management is based on Customer agreement. The management of the necessary personal data and address used for customer identification are regulated by 13/A of CVIII of 2001.
During purchase, any registered Customer can choose to agree to receive newsletters, sales offers and information of new products from Rédey Viktoria Desirée e.v. by opting for “Subscribe”.
Customer has the right to withdraw permission to receive newsletters, sales offers and information of new products from Service Provider. In case Customer opts not to receive any more newsletters, offers or new product information, Service Provider stops sending such information and deletes Customer’s data from its database of subscribers.
The objective of data management is to set up and maintain a contract with the present contractual terms and conditions and to facilitate any enforcement of claims in relation to it.
The sole controller of data is Viktoria Desirée Rédey E.V. and does not commission any third party to process customer data. Service Provider and its employees involved in data management, are bound by a confidentiality agreement. The duration of data management is confined to the contractual relation between Customer and Service Provider, or in case the contract is terminated, the duration is defined by the effective legal laws and regulations (e.g. Accounting Law of Hungary). After the expiration date of data management, Service Provider renders the stored data unrecognizable and irrevocably deletes it from its entire database.
Service Provider informs Customer that in accord with Chapter II Section 6 (5) of Privacy Act CXII of 2011:
Where personal data is recorded under the data subject’s consent, the controller shall – unless otherwise provided for by law – be able to process the data recorded where this is necessary:
a) for compliance with a legal obligation pertaining to the controller, or b) for the purposes of legitimate interests pursued by the controller or by a third party, if enforcing these interests is considered proportionate to the limitation of the right for the protection of personal data, without the data subject’s further consent, or after the data subject having withdrawn his consent.
The primary objective of data management is to establish and to maintain the terms and conditions defined in present contract and to enable due enforcement of claims and to ensure customer rights. The secondary aim of data management is to execute statistical analyses and to improve the quality and technical criteria of the information systems of Service Provider. The goal of statistics based on data processing is to fulfill the primary objective and to improve the quality and technical criteria of said information systems. In a written format, Customers may withdraw permission for their data to be processed in relation to quality management via hello@revistudios.com.
Customer explicitly agrees that the information systems of Service Provider have the right to monitor user activity data, which is independent of the data provided by Customer during purchase or the data generated during Customer’s use of Internet webpages or services.

Side note: Customer accepts the following
By Customer’s explicit request, Service Provider informs Customer about the data management of Customer’s personal data Customer may demand Service Provider to correct and modify Customer’s personal data Customer may ask Service Provider to delete or retain Customer’s personal data from use Service Provider informs Customer that present contract, based on present terms and conditions, constitutes as an unsigned, yet legally binding and enforceable document, the content of which is filed and stored by Service Provider in a readily accessible and retrievable manner.
Service Provider informs Customer that the official legal language of Service Provider’s purchase contracts is Hungarian, unless Customer individually and intentionally opts for English as the official legal language of purchase contracts between Service Provider and Customer.
In issues not delineated by present contract and attached documents, the rules of the Civil Code govern the settlement of any conflicts arising from companies’ contractual relationships.